Refund policy

At Keo’s Mart, we take pride in delivering quality snacks and drinks to your door. If there’s a problem with your order or you’d like to arrange a return, please contact us at hello@keosmart.com with your order number.

Returns

You can request a return of unopened snacks and drinks within 14 days of receiving your order. You then have a further 14 days to send them back. This does not affect your statutory rights.

Please keep items unopened and in their original packaging, and contact us for return instructions before sending them. You are responsible for return postage unless an item is faulty, damaged or incorrect.

Cancellation rights do not apply to goods that deteriorate or expire rapidly, or sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed. This does not affect your rights if an item is faulty or not as described.

Damaged, faulty or incorrect items

Please contact us as soon as possible if an item arrives damaged, faulty or incorrect. Include your order number and where possible, a photo to help us resolve the issue.

We’ll arrange an appropriate refund or replacement. In some cases, we may not require you to return the affected item. Please don’t send anything back until we’ve provided instructions. Do not consume items with damaged packaging or broken seals.

Refunds

For eligible returns, we’ll refund you using your original payment method within 14 days of receiving the returned goods or evidence that you’ve sent them back, whichever is earlier.

If you cancel your entire order under your statutory cancellation rights, we’ll also refund the standard outbound delivery charge. Any extra paid for express delivery is not refundable.

Contact us

Email hello@keosmart.com or use our website contact form. We’ll get back to you as soon as possible.

Nothing in this policy limits your statutory rights.

We appreciate your understanding and thank you for supporting our business.