Have a question? Here are a few things to know before ordering from Keo’s Mart. If you need any help regarding product information, deliveries or just want to say hello then please contact us at hello@keosmart.com
Where do you deliver?
We deliver to England, Scotland and Wales. We are a family-run, online-based shop and don’t offer local collection.
How much does delivery cost?
Our standard delivery starts from £4.99, with the final charge calculated at checkout based on your order’s weight. For orders over 10 kg, please contact hello@keosmart.com before ordering.
When will my order arrive?
Please allow 1–2 business days for us to prepare your order. After dispatch, estimated delivery is 3–5 business days for standard delivery. Please note: these are estimates and not guaranteed arrival dates.
Can I track my order?
Where tracking is available, we’ll include the details in your dispatch email.
What if my order arrives damaged or contains the wrong item?
We take meticulous care in ensuring your items are packaged securely. In the unfortunate event that your package arrives damaged or incorrect, please email us at hello@keosmart.com with your order number and pictures of your parcel to help us better assess the situation. Please get in touch within 14 days of delivery so we can help promptly. We’ll discuss a replacement or refund with you. This does not affect your statutory rights.
Can I change or cancel my order?
Please check your items and delivery address carefully before placing your order. We cannot guarantee changes once an order has been placed. For cancellation enquiries, email us at hello@keosmart.com. Please ensure you include your current order number when cancelling. Your statutory rights are not affected.
How can I check ingredients and allergens?
If you have an allergy or dietary requirement, please contact us before ordering if you need more information about a product. Always read the label on the product you receive before consuming it. Before placing an order, please be sure to read the description of products as the ingredients and allergens list will be mentioned. Don’t assume a product is allergen-free.
How do I contact you?
Our customer service hours are Monday-Saturday, 9am-6pm UK time. We are closed on Sundays. For any enquiries, email hello@keosmart.com. If you are contacting us about a current order, please ensure you include the order number. Thank you.